Amazon announced Monday through a video posted online that it’s testing a grocery store in hometown Seattle that has no checkout process, much less checkout lines.
The store, dubbed Amazon Go, requires customers to launch a QR-code based app, which they scan upon walking into the site. The retailer’s “Just Walk Out” technology detects when products are removed from or returned to shelves, keeps track of them in a virtual cart, and totals the cost when customers depart the store. The app eventually automatically charges the card saved in the associated Amazon account and provides a digital receipt.
The system leverages technologies used in self-driving cars, including computer vision, sensor fusion and deep learning, according to Amazon's website. At the moment, only Amazon employees have access to the store, though others can sign up to be notified when it’s available more widely.
More Americans these days are shopping Amazon for groceries: While the e-commerce giant accounts for less than 1% of total U.S. grocery sales, a recent survey from financial services firm Cowen & Co. found that 18% more people shopped for groceries and other consumable goods on Amazon in the first quarter of 2016 than did in the year-ago period.
Amazon is not leaving the category to its online operations, though, with plans to open 20 physical grocery stores in major U.S. cities over the next two years, and with ambitions to open as many as 2,000 over the next decade, according to internal company documents previously obtained by Business Insider. The company also has plans for convenience stores and grocery pickup locations, though it’s unclear whether Amazon Go is part and parcel of those plans or something else entirely.
Amazon has also launched its own private-label food assortment, and earlier this year, the company eliminated the $299 annual price of its Amazon Fresh grocery membership in favor of an added monthly fee for members of its $99 Prime membership, which includes free two-day shipping on many items, as well as entertainment streaming services and other perks. Fresh is now $15 per month (and doesn’t include Prime); non-Fresh members can access the service for $10 per order, the latest in a series of pricing changes since the effort launched.
It’s not a surprise that Amazon would need to experiment with its mix of fees and services as it scales a program that is so new to it as a retailer. Its challenges likely include getting a handle on costs — figuring out what they entail, how they change (or don’t) with scale and how to mitigate them without turning off customers.
But the Amazon Go store unveiled Monday opens a new chapter in retail that effectively throws out the definition of “convenience” in “convenience store” as we know it, though it poses nearly as many questions as it answers, like what the elimination of conventional checkout processes means for retail jobs.